General terms and conditions
FOR GUIDED TOURS BY COMMERCIAL AUTHORIZED TOURIST GUIDES
The agreement regarding the realization of a guided tour including subsidiary services will be concluded under the following conditions:
1 | GENERAL
These conditions become valid if they are reconciled in detail with both partners.
2 | AGREEMENTS
If no specific or no differing arrangement was determined a customary guided tour for a customary remuneration is agreed. In doubt, a customary remuneration in Vienna respectively for a Viennese Tourist Guide, which is published yearly by the Vienna Association of State Certified Tourist Guides in the course of the inquiry of its members, is valid. In case of doubt the arrangement is to be interpreted as defined by the job profile of state certified tourist guides published by the Professional Association of Leisure Companies, Economic Chamber Austria, Wiedner Hauptstraße 63, A-1045 Vienna.
3 | TRAVEL ATTENDANCE
Travel attendance activities of a tourist guide (§ 126, paragraph 4 GewO), particularly transfers, are to be handled as a guided tour.
4 | FEE
The contractee is requested to invoice his customer the fee for guided tour(s) and a possible booking fee for the arrangement of the tourist’s guide work separately.
5 | TERMS OF CANCELLATION
The customer does not have to pay no cancellation fee to the tourist guide if the cancellation occurs in writing and up to 14 days prior to the tour; between 14 and 3 days prior to tour: 50% of agreed price; thereafter 100% of agreed price. The day of cancellation and the agreed day of the guided tour are to be considered for this deadline. The mentioned cancellations fees are general penalty fees which have to be paid regardless of culpability. The cancellation fee is to be paid for every single canceled tour separately.
6 | STANDING TIME
In case of lateness of the customer the tourist guide is bound to wait for 1 hour at the agreed meeting point. The customer in turn is bound to wait for the tourist guide for 15 minutes. The standing time will be included into the duration of the guided tour.
7 | HINDERANCE
In case of inevitable hinderance the tourist guide is obliged to arrange for an equally competent stand-in. The contractee is to be informed of this at all costs.
8 | PAYMENT
Payment takes place in cash and after service provision or after billing without deductions. In case of payment with cheque bank charges up to EUR 13,00 can be arise. Drawing-ups of schedules will be charged separately. Default charges come to 1% per month (12% per year).
9 | RECOMMENDATION
The tourist guide is forbidden to recommend the guests, which were entrusted to him by the contractee, to place orders directly to himself in future. If it is not explicitly excluded in writing he may however, if no other programme is scheduled by the tour operator or the travel escort, offer the guests in subsequent to the mediated tour a city walk.
As of May 2020